Shipping & Delivery Policy
At The Imports Mart, our dedicated warehouse team works hard to get your personal care, beauty, and household products packed and delivered to you as quickly and safely as possible.
Order Processing Times
All orders are processed and dispatched from our West Midlands warehouse within 2-5 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note: Orders placed after 2:00 PM will be processed the following business day.
**Domestic Shipping Rates & Estimates**
We offer reliable shipping options across the UK. Shipping charges for your order will be calculated and displayed at checkout.
* **Standard Delivery:** £2.99 (Estimated 3-5 business days)
* **Express Delivery:** `[Insert Cost £5.99 (Estimated 1-2 business days)
* **Free Shipping:** We offer FREE standard delivery on all orders over £60.
**International Shipping**
Currently, we only ship within the United Kingdom. We do not offer international shipping at this time.
**How Do I Check the Status of My Order?**
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. You can also view your tracking details by logging into your customer account on our website.
**Damaged or Lost Parcels**
We take great care in packing your items, but occasionally things can go wrong in transit. If your order arrives damaged, please contact us within 48 hours of delivery with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will work towards a satisfactory solution.
If your order hasn't arrived within the estimated delivery time, please contact us at support@theimportsmart.com with your name and order number, and we will investigate it for you right away.